User Tools

Site Tools


evergreen-user:troubleshooting

User Comments

Troubleshooting tips for the end user

The Basics

Installing and Running the Staff Client

Workstation Names

Searching the Bibliographic Database

Searching the Patron Database

Circulation

Checkout

Pre-cataloged Material Checkout

Non-cataloged Material Checkout

In-house Use

Checkin


Item is checked in, but still appears on patron record

Cause: This can be caused if the barcode number is removed from the item record and reassigned to another while the item is checked out.

Scenario: A staff member accidentally marks an item deleted while it is checked out. Realizing the error, she creates a new item record with the exact same information (including barcode). When the item was returned, it appeared to check-in without error but remains on the patrons' card as Checked out.

Solution: Open the “Items' Out” screen of the patron record. Right-click on the item, and choose “Check in”.

Other notes: Since this issue was first reported on Bug 377, methods were built in to Evergreen to help prevent future occurrences of this issue.


Renewals

Patron Registration and Maintenance

Bills and Fines

Holds

Holds Pull List

Holds Shelf List

Lost and Missing Materials

Custom Receipt Printing

Offline Mode

Cataloging

Adding and Maintaining Titles

MARC Editor

Adding and Maintaining Copies and Volumes


Unable to abort the transfer of an item

Scenario: An item is showing as In-Transit, but trying to abort or get details of the transfer results in the “White Screen of Death”.

Cause: This can be caused by a database issue. The circulation status will show “In-Transit”, but there's no open transit record for the item.

Solution: Check the item in. If the item is at its circ_lib, it will be changed to “Reshelving” status. If it is not, it will be put In-transit (which should be abort-able).


Printing Spine Labels in Batch

Title Merging Interface

Batch Editing with Buckets

OPAC

How to Search the OPAC

My Account Area

Bookbags

Statistical Reporting

Quick and Dirty, I Just Want Some Numbers

Templates, Definitions, and Reports

Step by Step Example Templates to Create

Local System Administration

Local System Administration Area

Shelving Locations

Non Cataloged Types

Statistical Categories

Library Holidays

Printer Settings

When to Run AutoGen

If you change any of the following, you must run autogen:

  • The org unit name
  • The org unit shortname (policy code)
  • The type of the org unit (System, Branch, BookMobile, etc)
  • The position of the org unit within the tree (moved to another parent; moved up to the System level under PINES; etc)
  • The visibility of the org unit
  • Adding an org unit
  • Adding an org unit type
  • The removal of an org units or locales
  • If you add a locale - (1.6 and above)
  • If you add a new org “lasso”- (1.6 and above)
  • If you change the fm_IDL.xml file - developers only

Advanced Staff and Permission Management

Surveys

Misc

Inventory Control

SIP2 Interface

Collection Agency Interface

Barcode Scanners

Metrologic MS951


Preceding "b" and trailing "d" when scanning

Scenario: Scanning a barcode, the letter “b” is appended to the beginning and the letter “d” to the end. As such, a barcode such as “3 1259 61554154 4” will be scanned in as “b31259615541544d” and will result in an error.

Cause: This is caused when the barcode scanner's internal configuration is changed or corrupted.

Solution: You will need to reset the barcode scanner back to its internal factory defaults. To do this, follow the instructions here


Scanning a barcode doesn't automatically enter

Scenario: You scan barcodes, and the numbers show up as they should. However, you are forced to press [Enter] (on the keyboard) before they will take in Evergreen.

Cause: This is caused when the barcode scanner's internal configuration is changed or corrupted.

Solution: You will need to reset the barcode scanner back to its internal factory defaults. To do this, follow the instructions here


evergreen-user/troubleshooting.txt · Last modified: 2010/02/05 09:39 by gdunbar

© 2008-2014 GPLS and others. Evergreen is open source software, freely licensed under GNU GPLv2 or later.
The Evergreen Project is a member of Software Freedom Conservancy.