scratchpad:telephone_notification
Table of Contents
Telephone Notification Notes
Manual Telephone Notification
Staff placed calls to customers.
Automatic Telephone Notification
Automating the process of notifying patron's via the phone.
Asterisk Based Solutions
Grand Rapids Public Library
The Grand Rapids Public Library System has been using an Asterisk based telephone notification system since they went live in October 2008. They also have setup a Telephone renewal system that uses Asterisk.
Code
The Grand Rapids Public Library has contributed their code back to the Evergreen project. It can be browsed through or downloaded from http://svn.open-ils.org/trac/ILS-Contrib/browser/grpl/trunk
Implementation Notes
- 8 Lines.
- Calls for overdue and hold shelf notices.
- ~500 Calls a day
- Asterisk Version xxx.
- Using xxxxx telephony card.
References
- Open-ILS-Dev list discussions.
- Asterisk related information
- Getting started with Asterisk: http://www.asterisk.org/asterisknow
Equinox Supported Solution
Bill Erickson posted to the Dev list on 11/13/2009 with a patch for telephone notification based on the new Action/Trigger event infrastructure created by Lebbeous Fogle-Weekley and Joe Atzberger.
- Initial post by Bill - http://markmail.org/message/rbjmimibepjyk4cl
- Follow up by Lebbeous - http://markmail.org/message/b6urtzh6coqm4lsp
Twilio Based Solutions
scratchpad/telephone_notification.txt · Last modified: 2022/02/10 13:34 by 127.0.0.1