NC Cardinal is a growing consortium providing access to Evergreen for approximately half of the public libraries throughout North Carolina. Our team located in Raleigh, close to the Research Triangle Park, in a beautiful part of the country. We’re looking to add another member to our expanding team to focus on project management. Feel free to contact me if you have questions.
Responsibilities include:
55% Project Management
· Works with the Program Manager, teammates, clients and vendors to design and implement ILS related projects from requirements gathering to completion. Assesses outcome and impact of projects.
· Communicates with Directors and staff of member libraries to understand their needs, explain functionality and configurability of ILS software and ensure satisfaction with project outcomes.
· Researches and tests the functionality of the Integrated Library System (ILS) and works with colleagues and community members to understand and document the functionality of the ILS.
· Administers organizational settings, circulation / hold policies, and other system configurations.
· Monitors resource sharing activities and assists member libraries with inquiries related to resource sharing policies and procedures
· Provides libraries with assistance with policies and implementation of the Student Access program
· Assists with process of migrating libraries into the consortium, helping to specify and explain configuration options and implement configuration decisions.
40% Technical Support
· Provides professional support and assistance to NC Cardinal member libraries. Troubleshoots and resolves support issues in an efficient manner.
· Responds to telephone calls, email and requests for help tickets, bug reporting, or technical support and refers issues to the appropriate NC Cardinal team member in a timely manner.
· Reports bugs to the larger Evergreen community and participates in development and bug patches of the Evergreen open source software.
· Acts as liaison between the libraries and vendors to resolve system performance issues.
· Serves as an expert resource and technical advisor to the NC Cardinal program.
· Provides training activities related to NC Cardinal functions and services.
· Creates documentation for program policies and procedures, including software functionality and internal policies and procedures.
· Works with the Cardinal team to administer union catalog of public library collections; including technical assistance, continuing education, and resource sharing.
· Monitors daily operations of the NC Cardinal system.
· Evaluates programs and services regularly; identifies unmet needs.
5% Community Engagement
· Seeks resources/opportunities for staff training to enhance technical skills.
· Supports networks and task forces when necessary to facilitate the accomplishment of NC Cardinal goals.
· Attends seminars, conferences, job-related training and other staff development programs, and serves on committees and task forces; shares new knowledge with library development team through emails, meetings and in-house training opportunities.
· Participates in larger library and Evergreen community; presents at local, state, and national conferences and workshops.
· Maintains knowledge of current trends and developments in the field by reading appropriate books, journals, and other literature and attending related seminars and conferences; applies trends and technologies where appropriate.
· Monitors communications from outside sources as well as throughout the NC Cardinal system, and disseminates as appropriate.
· Establishes and maintains relationships by participating in state and national committees.
· Participates as a library development team member to establish and accomplish division goals and objectives.
Apply at: https://www.governmentjobs.com/careers/northcarolina/jobs/2708248/nc-cardinal-project-manager