A panel discussion including representatives from four different Evergreen consortia and their support desk experiences.
All About Scheduling Evergreen Upgrades and Training for your Library/Consortium
Upgrading Evergreen versions for your end users can be a daunting task. Have you worried about training reluctant staff in a new version? Have you stressed out about database upgrade scripts and database reingests? Are you terrified to leave the TPAC? Our panel will discuss every aspect of upgrades and how PaILS/SPARK PA, BC Libraries Cooperative, and Bibliomation approach these methods. We’ll talk about training materials, scheduling the upgrade, talking to end users about the importance of upgrades, providing the right documentation, and the technical aspects of the upgrade itself.
How Two Library Consortia Approach Staff Account Security
Managing staff accounts can be a juggling act. Join the staff of NC Cardinal and PaILS as we discuss the various technical and less technical layers of staff account management and permissions that we’ve implemented in our respective consortia. We’ll discuss topics such as permission projects, management of accounts across a consortium, as well as development for the safety and security of ILS accounts & data.