Thursday, June 16 2022
3:00 to 4:00 p.m. (ET)
Developing & Implementing Curbside Pickup Services (Slides)
Libraries have been at the forefront of adapting service models to respond to community needs during the COVID-19 pandemic. Learn how the Emmaus Public Library, a member of the PaILS consortium in Pennsylvania, responded to the evolving needs of patrons and staff during the last 2 years by iterating their curbside pickup workflows and implementing the Evergreen ILS Curbside Pickup module. This panel session will share the lessons and experiences of the Emmaus Public Library. It will also describe how the curbside functionality was developed for Evergreen ILS through a partnership between PaILS and Equinox Open Library Initiative. With libraries closed due to COVID, the need to automate delivery of curbside services became an essential priority. Learn how this innovative functionality was designed, developed, and deployed in record time, and how it made a difference for libraries.
Presenters: Angie Devers, Services Manager, Emmaus Public Library; Katie Greenleaf Martin, Executive Director, PaILS/SPARK; Angela Kilsdonk, Product and Education Manager, Equinox Open Library Initiative